FREQUENTLY ASKED QUESTIONS

General FAQ'S

What makes Peabody different from other companies offering similar products?
Peabody Engineering has been in the same business for over 50 years and has expertise in their products that you would have difficulty finding elsewhere. We are specialists in our field and have a proven track record with tens of thousands of successful installations. This gives us the ability to find the perfect solution for your application as well. If we can't do it, we will direct you to a company that can. You may be able to find another company that has only been around for a few years that can offer a “low price guarantee,” but why take a chance with someone that “might” know what they're doing just to save a few bucks?

Can I buy from you directly?
Yes. Although we sell mostly to wholesale accounts, our website is geared for direct sales, subject to minimum order requirements.

Do you have a minimum order?
Yes. The minimum phone order for our products is $50.00. For walk-in customers, our minimum order is $100.00. Ask about volume discount.

Does Peabody accept credit cards?
Yes. Peabody accepts all major credit cards.

Does Peabody offer Terms?
Yes. Peabody offers Net 30 day terms to companies with a good D&B rating who place initial orders of $2500.00 or more and plan on purchasing again in the next 12 months.

Do you have cut sheets and drawings for your products available on-line?
Not yet. We will have all of our literature available on-line soon, so please email or call us for specific information. We may have your information available and will send it to you.

Can I get help in determining which product is right for me?
Our customer service department is available for phone consultation from 7:30AM to 4:00PM Pacific Time to assist you in deciding what product would work best for you, or just email us some questions anytime.

How can I get some literature on your products?
Contact the Literature Department by phone, fax or email.

Does Peabody ship products internationally?
Yes. Peabody distributes products internationally.

How much will freight cost to ship my product?
Due to the large size of most of our products relative to their weight, shipping cost varies widely depending upon where the product ships. We have a state of the art shipping logistics system that enables us to calculate freight cost quickly and efficiently. If you would like a freight quote before ordering, simply contact our customer service department and they will be happy to assist you.

Read our Freight and Handling Policy for more information.

What if I have a large project and I need a sales engineer to meet me at my jobsite?
We have qualified Sales Engineers available to meet with you on-site or in your office to assist you with specifications, logistics and any other details you need in determining the scope of your large projects. Just call or email us and ask for a Sales Engineer to contact you for your special projects.

Still have questions? Contact us and we'll be happy to assist you.
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